Liz de la Cruz Jewelry Guarantee

Our promise is durability and exquisite craftsmanship in every piece of jewelry. To ensure this, we recommend carefully following the care instructions included with our pieces, allowing the gold and rose gold finishes to maintain their original splendor. LIZ DE LA CRUZ offers a 6-month warranty on these finishes. After this period, any required maintenance will be the customer's responsibility.

If repairs are needed, please send your item to our stores in Bogotá with your proof of purchase. Shipping costs are the responsibility of the customer, and the process may take between 30 and 45 business days.

For exchanges and returns, we accept items in perfect, unused condition up to 15 days after delivery for online purchases, or from the date of purchase in-store, provided the order and corresponding confirmation are presented. Returns can be made at our stores, or if you are outside the city or country, shipping costs are the customer's responsibility. Please note that personalized items or items purchased at a discount are final sale and not subject to returns unless they have manufacturing defects.

Purchases made through authorized dealers are subject to their warranty policies. Items must be returned new, with all tags attached and in their original packaging. Any alteration or misuse will void the warranty.

At LIZ DE LA CRUZ, we value the trust placed in our creations and strive to guarantee your satisfaction with every piece purchased.